The architects wanted the windows to open. Jobs said no. He “had never liked the idea of people being able to open things. ‘That would just allow people to screw things up.’ ”
UPDATE: I'm not sure why Gladwell doesn't make an explicit connection to Steve's refusal to have potentially life-saving cancer surgery for 9-months with his highly publicized quote, "I didn't want my body to be opened... I didn't want to be violated in that way." I assume that's what the end of the article is hinting at anyway, but perhaps Gladwell thought it crass to come right out and say it (too soon?).